This Refund & Cancellation Policy ("Policy") explains the rules applicable to purchases, subscriptions, cancellations and refunds for Cadexa products and services.
Cadexa is an educational technology platform providing digital learning and examination-preparation services primarily through its mobile application.
By purchasing a Cadexa product or subscription, you acknowledge that you have read and understood this Policy.
1. About Cadexa
Cadexa provides digital educational services intended primarily for NCC cadets and aspirants.
Depending on the plan purchased, Cadexa may provide access to:
- NCC study material;
- subject-wise learning resources;
- mock tests;
- practice tests;
- previous-year questions;
- examination preparation resources;
- progress tracking;
- performance analytics;
- badges and achievements; and
- other digital educational features.
All such services are digital in nature.
2. Digital Products
Cadexa primarily sells digital services and digital access, rather than physical products.
What is sold today is a single payment for a fixed period of access:
- access to one certificate - A, B or C - for the wing you are in;
- access to Certificates B and C together, for the wing you are in;
- access to one certificate across every wing; and
- access to Certificates B and C together, across every wing.
A single-certificate plan runs for one year from purchase. A Certificates B and C plan runs for two years, the span of the two senior certificates. Nothing renews. Monthly plans, three-year plans and individual subject purchases are not offered at present.
The exact duration and benefits of each purchase will be displayed before payment.
3. Purchase Through Google Play
Where a Cadexa purchase is made through Google Play Billing, the transaction is subject to the applicable Google Play terms and refund mechanisms in addition to this Policy.
Google states that it generally does not refund most Google Play purchases automatically, but refund eligibility can depend on the type of purchase and how long ago the purchase was made. For many app and in-app purchases, users may request a refund within 48 hours through Google Play; after that, users may contact the developer regarding the purchase.
Cadexa may process eligible refunds through Google Play or through the applicable payment mechanism, depending on the transaction. A purchase not made through Google Play is refunded through the provider that took the payment, Razorpay, to the method you paid with.
4. Cancellation of Subscription
There is nothing to cancel. A Cadexa plan is a single payment for a fixed period. It does not renew, and no further amount is ever charged, so no subscription is left running that needs stopping - in the application or in Google Play.
Your access simply ends on the date shown when you bought it.
Uninstalling the application does not end your access either, and does not create a refund. Your access continues for the period you paid for, and signing in again on any device brings it back.
5. How to Cancel
No steps are needed, because nothing recurs. If you do not want to buy again when a plan ends, do nothing: it ends on its own.
Your past purchases appear under Payments & subscriptions in Google Play, and in Profile → Payment History in the application, where you can find the order number for a refund request.
If you want your account and data removed as well, see section 16 of our Privacy Policy, or use Profile → Delete Account in the application.
6. Refunds for Digital Purchases
Because Cadexa products are digital services, access may be made available immediately after a successful purchase.
Accordingly, a refund is not automatically available merely because a user changes their mind after purchasing digital access.
However, Cadexa will consider refund requests in accordance with:
- this Policy;
- the purchase terms displayed at the time of purchase;
- Google Play's applicable policies;
- applicable Indian consumer-protection law; and
- the particular circumstances of the request.
Google also requires developers to maintain their own refund policies and comply with applicable law.
7. Circumstances Where a Refund May Be Considered
Subject to verification, Cadexa may provide a refund where:
A. Duplicate Charge
The same purchase has been charged more than once because of a technical or payment error.
B. Payment Completed but Access Not Provided
Payment was successfully completed but the purchased Cadexa service was not activated due to a technical problem attributable to Cadexa.
The user should contact support with the relevant transaction information.
C. Significant Technical Failure
A significant technical problem attributable to Cadexa prevents the user from accessing the purchased service for a substantial period and the issue cannot reasonably be resolved.
D. Unauthorized Transaction
A transaction appears to have been made without the account holder's authorization.
The user may be required to provide sufficient transaction information for investigation.
Where Google Play processed the transaction, Google may independently investigate unauthorized or accidental purchases under its policies.
E. Incorrect Product Delivered
Where the purchased product materially differs from the product described at the time of purchase.
F. Required by Law
A refund will be provided where required by applicable law or by a competent authority.
8. Situations Where Refunds Will Generally Not Be Provided
Subject to applicable law, a refund will generally not be provided merely because:
- you changed your mind;
- you no longer wish to use Cadexa;
- you did not use the purchased content;
- you forgot that a subscription was active;
- you did not cancel before renewal;
- you uninstalled the application;
- your device was incompatible where the applicable requirements were disclosed before purchase;
- you failed to maintain access to your Google account;
- you lost your login credentials due to circumstances within your control; or
- you did not achieve the examination result you expected.
This does not limit any refund or consumer right that cannot legally be excluded.
9. Subscription Renewal
No Cadexa plan renews automatically. You will never be charged a second time for a plan you bought once, and you do not have to remember to cancel anything before a date.
When a plan ends, paid features stop and the free chapters remain. Buying again is a fresh, deliberate purchase.
If automatic renewal is ever introduced, it will be disclosed before purchase and this Policy will be updated first.
10. Failed or Declined Payments
If a payment fails or is declined:
- access to the relevant paid service may not be activated;
- a pending transaction may be reversed automatically by the payment provider;
- the user may be required to complete the purchase again; or
- an existing subscription may enter a payment-retry or grace period according to Google Play's applicable mechanisms.
Cadexa is not responsible for payment failures caused by banks, payment networks, Google Play or other third-party payment providers.
11. Refund After Access Has Been Used
Because Cadexa provides digital educational content, a user may receive access immediately after purchase.
If a refund request is made after the user has accessed or substantially used the purchased service, Cadexa may consider:
- the reason for the request;
- the amount of service already consumed;
- whether the service was defective;
- whether there was an unauthorized transaction;
- whether a technical problem occurred;
- the applicable Google Play policy; and
- applicable law.
Any refund decision will be made in accordance with applicable law and the circumstances of the transaction.
12. Promotional Offers
Cadexa may occasionally offer:
- introductory pricing;
- discounts;
- promotional subscriptions;
- limited-time offers;
- coupons; or
- other promotional benefits.
Promotional offers may have specific conditions.
Unless otherwise stated, promotional pricing does not create a permanent entitlement to the promotional price.
13. Free Trials
Cadexa does not offer a free trial, so nothing converts into a paid plan and there is nothing to cancel before a date.
What is free is free permanently and needs no card: the opening chapter of every subject at every certificate level, with its chapter test.
If a free trial is ever offered, its price, duration and how to stop it will be shown before you accept, and this Policy will be updated first.
14. One-Year and Two-Year Plans
A single-certificate plan provides access for one year from purchase. A Certificates B and C plan provides access for two years from purchase. The end date is shown before you pay and on your receipt.
Access runs from the day of purchase, whatever date that is, and is not shortened by an examination date passing.
Unless expressly stated otherwise:
- these plans do not automatically renew;
- unused time is not converted into cash;
- unused access cannot be transferred to another account; and
- cancellation after activation does not automatically result in a refund.
Refund requests remain subject to this Policy and applicable law.
15. Individual Subject Purchases
If Cadexa offers individual subject or course purchases, purchasing one subject does not create an entitlement to receive a refund merely because the user later purchases a different subject or bundle.
Where a duplicate purchase occurs because of a technical error, Cadexa may investigate and provide an appropriate resolution.
16. Bundle Purchases
Where several courses or subjects are purchased as a bundle, the refund will generally be considered for the entire transaction, rather than individual components that have already been accessed.
However, this is subject to:
- the specific purchase terms;
- Google Play policies;
- applicable law; and
- the circumstances of the request.
17. Refund Request Procedure
To request a refund or report a payment problem, contact:
Cadexa Support
Email: support@cadexaindia.com
Please provide:
- Cadexa account email/mobile number;
- Google Play order ID, if applicable;
- date of purchase;
- name of purchased product;
- amount charged;
- reason for requesting the refund; and
- relevant screenshots or transaction information, where helpful.
Do not send your password, OTP, card PIN, UPI PIN or other confidential authentication information.
18. Google Play Order ID
For purchases made through Google Play, the order ID generally appears in the purchase confirmation email from Google or in the user's Google Play order history.
Providing the order ID can help Cadexa identify the transaction more quickly.
19. Refund Processing
If Cadexa approves a refund for a Google Play transaction, the refund may be processed through Google Play or the original payment mechanism, as applicable.
The time taken for the refunded amount to appear may depend on:
- Google Play;
- the payment method;
- the user's bank;
- payment networks; and
- other financial intermediaries.
Cadexa cannot guarantee the exact time required for a bank or payment provider to credit the refund.
20. Access After Refund
When a refund is approved, Cadexa may deactivate the corresponding:
- subscription;
- course access;
- premium features;
- paid content; or
- other purchased benefits.
Google also states that when a refund is issued for an app or relevant purchase, access to the refunded item may be lost.
21. Accidental Purchases
If you believe a purchase was made accidentally, please contact Cadexa as soon as possible.
For purchases made through Google Play, you may also use Google's refund request process.
Google's policies provide mechanisms for users to request refunds for certain accidental or unauthorized purchases.
22. Unauthorized Purchases
If you believe that someone has made an unauthorized purchase using your Google Account, contact Google and Cadexa promptly.
You should also secure your Google Account and enable appropriate authentication or purchase controls.
Cadexa may cooperate with Google or relevant payment providers in investigating suspected unauthorized transactions.
23. Chargebacks
Users are encouraged to contact Cadexa or Google Play before initiating a payment dispute with their bank or card issuer where the issue can reasonably be resolved through the normal refund process.
A chargeback initiated through a bank or payment provider may result in the purchased access being suspended or terminated while the transaction is investigated.
Google has also announced changes to chargeback cost responsibility for orders placed after 3 August 2026, including developer responsibility for specified chargeback costs.
24. Fraudulent Refund Requests
Cadexa may investigate refund requests involving:
- repeated refund abuse;
- fraudulent claims;
- unauthorized resale;
- account sharing;
- payment manipulation;
- chargeback abuse; or
- other misuse of the refund system.
Where permitted by law, Cadexa may suspend access associated with fraudulent activity.
25. Cancellation Does Not Mean Automatic Refund
Stopping using Cadexa and requesting a refund are two separate things.
There is no subscription to cancel, so nothing needs stopping. But uninstalling the application, deleting your account or simply not using what you bought does not by itself create a refund for the period already paid for.
If you believe you are owed a refund, ask for one: see section 17 above.
26. Consumer Protection
Nothing in this Policy is intended to exclude or restrict any statutory right available to a consumer under applicable Indian law.
The Consumer Protection (E-Commerce) Rules, 2020 expressly apply to goods and services bought or sold over digital or electronic networks, including digital products.
Where applicable law provides a consumer with a right to a refund, cancellation or other remedy, that statutory right will continue to apply.
27. Changes to This Policy
Cadexa may update this Refund & Cancellation Policy from time to time.
The revised Policy will be published on the Cadexa website with a new Last Updated date.
Material changes may also be communicated through the application or other appropriate means where required.
28. Contact Us
For refund, cancellation or payment-related queries:
Legal Entity: Ribhalang S Chyne
Address: House No 55, Malki Khliehshnong, Shillong-793001, Meghalaya, India
Privacy Email: privacy@cadexaindia.com
Support Email: support@cadexaindia.com
Website: www.cadexaindia.com