This Refund & Cancellation Policy ("Policy") explains the rules applicable to purchases, subscriptions, cancellations and refunds for Cadexa products and services.
Cadexa is an educational technology platform providing digital learning and examination-preparation services primarily through its mobile application.
By purchasing a Cadexa product or subscription, you acknowledge that you have read and understood this Policy.
1. About Cadexa
Cadexa provides digital educational services intended primarily for NCC cadets and aspirants.
Depending on the plan purchased, Cadexa may provide access to:
- NCC study material;
- subject-wise learning resources;
- mock tests;
- practice tests;
- previous-year questions;
- examination preparation resources;
- progress tracking;
- performance analytics;
- badges and achievements; and
- other digital educational features.
All such services are digital in nature.
2. Digital Products
Cadexa primarily sells digital services and digital access, rather than physical products.
Examples include:
- monthly subscriptions;
- annual subscriptions;
- fixed-term access;
- one-year course access;
- three-year course access;
- individual subject packages; and
- other digital packages displayed within the application.
The exact duration and benefits of each purchase will be displayed before payment.
3. Purchase Through Google Play
Where a Cadexa purchase is made through Google Play Billing, the transaction is subject to the applicable Google Play terms and refund mechanisms in addition to this Policy.
Google states that it generally does not refund most Google Play purchases automatically, but refund eligibility can depend on the type of purchase and how long ago the purchase was made. For many app and in-app purchases, users may request a refund within 48 hours through Google Play; after that, users may contact the developer regarding the purchase.
Cadexa may process eligible refunds through Google Play or through the applicable payment mechanism, depending on the transaction.
4. Cancellation of Subscription
If you purchase a recurring Cadexa subscription, you may cancel the subscription at any time through the applicable Google Play subscription-management facility.
Cancellation generally prevents the next renewal from being charged.
For Google Play subscriptions, cancellation normally does not immediately terminate access. The user generally continues to have access until the end of the already-paid billing period.
Example
If you purchase a monthly subscription on 10 September and cancel it on 20 September:
- the subscription will not normally renew on 10 October; and
- you will generally retain access until the end of the current paid period.
Uninstalling the Cadexa application does not automatically cancel a Google Play subscription.
5. How to Cancel
For subscriptions purchased through Google Play:
- Open Google Play.
- Sign in to the Google Account used to purchase Cadexa.
- Open Payments & subscriptions.
- Select Subscriptions.
- Select Cadexa.
- Select Cancel subscription.
- Follow the instructions shown by Google Play.
Google provides subscription-management functionality through Google Play.
Cadexa may also provide a direct link to the relevant Google Play subscription-management page from within the application.
6. Refunds for Digital Purchases
Because Cadexa products are digital services, access may be made available immediately after a successful purchase.
Accordingly, a refund is not automatically available merely because a user changes their mind after purchasing digital access.
However, Cadexa will consider refund requests in accordance with:
- this Policy;
- the purchase terms displayed at the time of purchase;
- Google Play's applicable policies;
- applicable Indian consumer-protection law; and
- the particular circumstances of the request.
Google also requires developers to maintain their own refund policies and comply with applicable law.
7. Circumstances Where a Refund May Be Considered
Subject to verification, Cadexa may provide a refund where:
A. Duplicate Charge
The same purchase has been charged more than once because of a technical or payment error.
B. Payment Completed but Access Not Provided
Payment was successfully completed but the purchased Cadexa service was not activated due to a technical problem attributable to Cadexa.
The user should contact support with the relevant transaction information.
C. Significant Technical Failure
A significant technical problem attributable to Cadexa prevents the user from accessing the purchased service for a substantial period and the issue cannot reasonably be resolved.
D. Unauthorized Transaction
A transaction appears to have been made without the account holder's authorization.
The user may be required to provide sufficient transaction information for investigation.
Where Google Play processed the transaction, Google may independently investigate unauthorized or accidental purchases under its policies.
E. Incorrect Product Delivered
Where the purchased product materially differs from the product described at the time of purchase.
F. Required by Law
A refund will be provided where required by applicable law or by a competent authority.
8. Situations Where Refunds Will Generally Not Be Provided
Subject to applicable law, a refund will generally not be provided merely because:
- you changed your mind;
- you no longer wish to use Cadexa;
- you did not use the purchased content;
- you forgot that a subscription was active;
- you did not cancel before renewal;
- you uninstalled the application;
- your device was incompatible where the applicable requirements were disclosed before purchase;
- you failed to maintain access to your Google account;
- you lost your login credentials due to circumstances within your control; or
- you did not achieve the examination result you expected.
This does not limit any refund or consumer right that cannot legally be excluded.
9. Subscription Renewal
If a Cadexa subscription is configured for automatic renewal, the subscription may renew automatically according to the terms displayed at the time of purchase.
Users are responsible for cancelling the subscription before the next billing date if they do not wish to renew.
Google Play provides users with subscription management and cancellation functionality.
10. Failed or Declined Payments
If a payment fails or is declined:
- access to the relevant paid service may not be activated;
- a pending transaction may be reversed automatically by the payment provider;
- the user may be required to complete the purchase again; or
- an existing subscription may enter a payment-retry or grace period according to Google Play's applicable mechanisms.
Cadexa is not responsible for payment failures caused by banks, payment networks, Google Play or other third-party payment providers.
11. Refund After Access Has Been Used
Because Cadexa provides digital educational content, a user may receive access immediately after purchase.
If a refund request is made after the user has accessed or substantially used the purchased service, Cadexa may consider:
- the reason for the request;
- the amount of service already consumed;
- whether the service was defective;
- whether there was an unauthorized transaction;
- whether a technical problem occurred;
- the applicable Google Play policy; and
- applicable law.
Any refund decision will be made in accordance with applicable law and the circumstances of the transaction.
12. Promotional Offers
Cadexa may occasionally offer:
- introductory pricing;
- discounts;
- promotional subscriptions;
- limited-time offers;
- coupons; or
- other promotional benefits.
Promotional offers may have specific conditions.
Unless otherwise stated, promotional pricing does not create a permanent entitlement to the promotional price.
13. Free Trials
If Cadexa offers a free trial, the applicable trial conditions will be clearly displayed before activation.
Where a free trial converts automatically into a paid subscription, the applicable:
- price;
- billing frequency;
- trial duration; and
- cancellation procedure
will be displayed before the user accepts the offer.
Users who do not wish to continue should cancel the subscription before the trial ends.
Google Play's subscription policies require developers to clearly explain subscription terms and how users can cancel a trial before it converts to a paid subscription.
14. One-Year and Three-Year Plans
Where Cadexa offers fixed-term plans such as:
1-Year Plan
Provides access to the applicable Cadexa service for the period specified at purchase.
3-Year Plan
Provides access to the applicable Cadexa service for the period specified at purchase.
Unless expressly stated otherwise:
- these plans do not automatically renew;
- unused time is not converted into cash;
- unused access cannot be transferred to another account; and
- cancellation after activation does not automatically result in a refund.
Refund requests remain subject to this Policy and applicable law.
15. Individual Subject Purchases
If Cadexa offers individual subject or course purchases, purchasing one subject does not create an entitlement to receive a refund merely because the user later purchases a different subject or bundle.
Where a duplicate purchase occurs because of a technical error, Cadexa may investigate and provide an appropriate resolution.
16. Bundle Purchases
Where several courses or subjects are purchased as a bundle, the refund will generally be considered for the entire transaction, rather than individual components that have already been accessed.
However, this is subject to:
- the specific purchase terms;
- Google Play policies;
- applicable law; and
- the circumstances of the request.
17. Refund Request Procedure
To request a refund or report a payment problem, contact:
Cadexa Support
Email: support@cadexaindia.com
Please provide:
- Cadexa account email/mobile number;
- Google Play order ID, if applicable;
- date of purchase;
- name of purchased product;
- amount charged;
- reason for requesting the refund; and
- relevant screenshots or transaction information, where helpful.
Do not send your password, OTP, card PIN, UPI PIN or other confidential authentication information.
18. Google Play Order ID
For purchases made through Google Play, the order ID generally appears in the purchase confirmation email from Google or in the user's Google Play order history.
Providing the order ID can help Cadexa identify the transaction more quickly.
19. Refund Processing
If Cadexa approves a refund for a Google Play transaction, the refund may be processed through Google Play or the original payment mechanism, as applicable.
The time taken for the refunded amount to appear may depend on:
- Google Play;
- the payment method;
- the user's bank;
- payment networks; and
- other financial intermediaries.
Cadexa cannot guarantee the exact time required for a bank or payment provider to credit the refund.
20. Access After Refund
When a refund is approved, Cadexa may deactivate the corresponding:
- subscription;
- course access;
- premium features;
- paid content; or
- other purchased benefits.
Google also states that when a refund is issued for an app or relevant purchase, access to the refunded item may be lost.
21. Accidental Purchases
If you believe a purchase was made accidentally, please contact Cadexa as soon as possible.
For purchases made through Google Play, you may also use Google's refund request process.
Google's policies provide mechanisms for users to request refunds for certain accidental or unauthorized purchases.
22. Unauthorized Purchases
If you believe that someone has made an unauthorized purchase using your Google Account, contact Google and Cadexa promptly.
You should also secure your Google Account and enable appropriate authentication or purchase controls.
Cadexa may cooperate with Google or relevant payment providers in investigating suspected unauthorized transactions.
23. Chargebacks
Users are encouraged to contact Cadexa or Google Play before initiating a payment dispute with their bank or card issuer where the issue can reasonably be resolved through the normal refund process.
A chargeback initiated through a bank or payment provider may result in the purchased access being suspended or terminated while the transaction is investigated.
Google has also announced changes to chargeback cost responsibility for orders placed after 3 August 2026, including developer responsibility for specified chargeback costs.
24. Fraudulent Refund Requests
Cadexa may investigate refund requests involving:
- repeated refund abuse;
- fraudulent claims;
- unauthorized resale;
- account sharing;
- payment manipulation;
- chargeback abuse; or
- other misuse of the refund system.
Where permitted by law, Cadexa may suspend access associated with fraudulent activity.
25. Cancellation Does Not Mean Automatic Refund
Cancelling a subscription and requesting a refund are two separate actions.
Cancelling a subscription generally prevents future renewal.
It does not automatically create a refund for the current paid period.
Google Play's general subscription policy states that cancellation normally leaves the user with access until the end of the current billing period rather than automatically providing a refund.
26. Consumer Protection
Nothing in this Policy is intended to exclude or restrict any statutory right available to a consumer under applicable Indian law.
The Consumer Protection (E-Commerce) Rules, 2020 expressly apply to goods and services bought or sold over digital or electronic networks, including digital products.
Where applicable law provides a consumer with a right to a refund, cancellation or other remedy, that statutory right will continue to apply.
27. Changes to This Policy
Cadexa may update this Refund & Cancellation Policy from time to time.
The revised Policy will be published on the Cadexa website with a new Last Updated date.
Material changes may also be communicated through the application or other appropriate means where required.
28. Contact Us
For refund, cancellation or payment-related queries:
Legal Entity: Ribhalang S Chyne
Address: House No 55, Malki Khliehshnong, Shillong-793001, Meghalaya, India
Privacy Email: privacy@cadexaindia.com
Support Email: support@cadexaindia.com
Website: www.cadexaindia.com